Last updated: [21-01-2026]
Welcome to Roast & Root, operated by Ganesh Enterprises (“we”, “our”, “us”). By accessing or using https://roastandroot.in (“Website”), you agree to be bound by the following Terms and Conditions. If you do not agree, please do not use our Website.
1. Use of the Website
- You must be at least 18 years old or using the Website under parental supervision.
- You agree to provide accurate, current, and complete information while creating an account or placing an order.
- You are responsible for maintaining the confidentiality of your account credentials.
2. Products & Pricing
- All products listed are subject to availability.
- Prices are displayed in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as mentioned.
- We reserve the right to modify prices, product descriptions, or availability at any time without prior notice.
3. Orders & Payments
- Orders are confirmed only after successful payment or order confirmation in case of Cash on Delivery (COD).
- Payments are processed via secure third-party gateways including Razorpay, supporting Credit/Debit Cards, UPI, and COD.
- We reserve the right to cancel any order due to suspected fraud, incorrect pricing, or stock unavailability.
4. Intellectual Property
All content on this Website — including text, images, logos, graphics, and product designs — is the intellectual property of Roast & Root and may not be used without prior written permission.
5. Limitation of Liability
We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Website or products, to the extent permitted by law.
6. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of India. Courts in Madhya Pradesh shall have exclusive jurisdiction.
7. Contact
Refund & Cancellation Policy
Last updated: [Insert Date]
Due to the nature of our products (food and consumables), we follow a strict but fair refund and cancellation policy.
1. Order Cancellation
- Orders can be cancelled before dispatch by contacting us at info@roastandroot.in.
- Once an order has been dispatched, it cannot be cancelled.
2. Refund Eligibility
Refunds are applicable only in the following cases:
- Damaged or defective products received
- Incorrect product delivered
- Missing items in the order
To be eligible:
- You must notify us within 48 hours of delivery.
- Clear photos/videos of the product and packaging must be shared.
3. Non-Refundable Items
Refunds will not be provided for:
- Change of mind
- Taste preferences
- Incorrect address provided by the customer
- Failed delivery due to customer unavailability
- Opened or partially consumed food items
4. Refund Process
- Once approved, refunds will be processed within 7–10 business days.
- Refunds will be credited to the original payment method.
- For COD orders, refunds will be processed via bank transfer or UPI after confirmation.
5. Replacement
Where applicable, we may offer a replacement instead of a refund, at our discretion.
Shipping Policy
Last updated: [Insert Date]
1. Shipping Locations
We currently ship across India.
2. Shipping Partner
All orders are shipped via our logistics partner Shiprocket and associated courier services.
3. Order Processing Time
- Orders are processed within 1–3 business days after confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
4. Delivery Timeline
- Estimated delivery time: 3–7 business days, depending on location.
- Delivery timelines are indicative and may vary due to courier delays, weather, or unforeseen circumstances.
5. Shipping Charges
- Shipping charges, if applicable, will be clearly displayed at checkout.
- Free shipping offers may be available during promotions.
6. Delivery Issues
- Please ensure that your shipping address and contact number are accurate.
- Roast & Root is not responsible for delays or non-delivery due to incorrect details provided by the customer.
7. Damaged Packages
If your package arrives damaged:
- Do not accept the delivery if visibly tampered.
- If accepted, report the issue within 48 hours with images/videos.
Contact Information (All Policies)
Ganesh Enterprises
Madhya Pradesh, India
📧 info@roastandroot.in
